Frequently Asked Questions

Welcome to our FAQ page. As a family-owned business operating since 1999, we're committed to providing excellent service and support to our customers. Below you'll find answers to common questions about shopping with Corowa Computers Electronics & Outdoors.

Shipping Information

Do you ship outside Australia?

Due to the cost of postage on our larger items, we only ship within Australia.

How long will it take to get my order?

Orders are processed by 1pm next business day and shipped from our Corowa store. Typical delivery times are:

  • Standard items: 1-8 business days
  • Items containing batteries: 8-14 business days (road transport only)
  • Remote areas may require additional time

What shipping carriers do you use?

We exclusively use Australia Post for all shipping. Tracking information is automatically provided when you include your email address at checkout.

Do you offer express shipping?

Express shipping is available on most items. Select this option at checkout if you need faster delivery.

How are shipping costs calculated?

Shipping costs vary by product:

  • Many items offer free shipping (marked on product pages)
  • Some items cannot be shipped due to size/weight (clearly indicated on product pages)
  • For other items, shipping costs depend on your location and the item's specifications
  • Each product page has a shipping calculator - simply enter your postcode for an instant estimate
  • Final shipping costs are always shown at checkout before purchase

Returns and Warranty

What is your returns policy?

We want you to be completely satisfied with your purchase. You can return items within 30 days of delivery, provided they are:

  • In original condition
  • Unworn/unused (for clothing and personal items)
  • In original packaging
  • Accompanied by proof of purchase

How do I initiate a return?

We offer flexible return options:

  1. Return online purchases in-store at our Corowa location
  2. Return in-store purchases via post (contact us first)
  3. Process returns through your online account
  4. Email or call us directly to arrange your return

For all returns, please have your proof of purchase ready.

Who pays for return shipping?

  • Change of mind returns (including incorrect sizing): Return shipping is at customer's expense
  • Faulty items or warranty claims: We cover the return shipping costs

What is your warranty policy?

All products are covered by Australian Consumer Law. For warranty claims:

  • Contact us directly to discuss the issue
  • We'll guide you through the warranty process
  • We cover return shipping for valid warranty claims

Ordering Information

Do you accept bulk orders?

As a brick-and-mortar store with limited floor space, we have constraints on bulk stock holdings. However, we're happy to help with bulk orders:

  • Please contact us directly to discuss your requirements
  • We can work with you to arrange suitable quantities and delivery timeframes
  • Special pricing may be available for bulk purchases

Product Information

Are your product descriptions accurate?

Yes, we personally verify all product information and specifications. If you notice any discrepancies:

  • Let us know and we'll fix it right away
  • As a thank you, we'll provide you with a special discount code for your next purchase

What if an item is out of stock?

As a brick-and-mortar store with an online presence, we occasionally have items sell online and in-store simultaneously. If this happens:

  • We'll contact you as soon as possible to let you know
  • We can either hold your order until the item restocks
  • Or provide a prompt refund for that item

Payment and Security

What currency do you use?

All prices are displayed in Australian Dollars (AUD) and include GST. All charges will be processed in AUD.

What payment methods do you accept?

We accept:

  • Credit/Debit cards
  • PayPal
  • AfterPay

Is my payment information secure?

Yes, all payments are processed through secure, encrypted channels. We don't store your payment information.

Store Information

Can I pick up my order in-store?

Yes, local pickup is available at our Corowa store. Select this option at checkout and wait for our confirmation email before collecting.

Do you price match?

We aim to offer competitive pricing but don't offer formal price matching. Contact us if you have specific pricing concerns.

How can I contact customer service?

We're here to help! You can reach us through:

  • Phone: 02 6033 3680
  • Email: sales@corowacomputers.com.au
  • Live Chat: Click the "Chat with us!" button at the bottom of the screen
  • Visit us in-store in Corowa
Need more help? Don't hesitate to contact us directly. As a local family business, we're here to assist you personally with any questions or concerns.